PRIVACY NOTICE

Polished Up Cleaning Co is committed to protecting your privacy and handling your personal data responsibly.

This privacy notice explains how we collect, use and store personal information when you use our services or contact us.

Information We Collect

We may collect the following information when you make a booking, contact us, or use our website:

  • Name

  • Email address

  • Phone number

  • Property address

  • Booking details and service preferences

  • Any information you provide through contact forms or enquiries

How We Use Your Information

We use your information to:

  • Manage bookings and provide cleaning services

  • Communicate with you about appointments or enquiries

  • Send appointment confirmations and reminders

  • Respond to questions or service requests

  • Improve our services

We only collect information that is necessary to provide our services.

Lawful Basis For Processing

We process personal data where it is necessary to:

  • Take steps at your request before entering into a contract

  • Perform our contract with you

  • Comply with legal obligations

  • Pursue our legitimate interests in running and improving our business, provided those interests do not override your rights and freedoms.

Sharing Your Information

Your information may be shared with cleaners assigned to your property where necessary to carry out the cleaning service.

We may also share your information with trusted third-party service providers where necessary to operate our business, such as website, booking, payment, email, or communication platforms.

We do not sell or rent your personal data to third parties.

Data Storage

Your personal data is stored securely and only retained for as long as necessary to provide services and meet legal obligations.

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, or alteration.

Your Rights

Under UK data protection law you have the right to:

  • Request access to your personal data

  • Request correction of inaccurate information

  • Request deletion of your personal data where appropriate

Requests can be made by contacting us using the details below.

Contact

If you have any questions about this privacy notice or how your data is handled, please contact:

Polished Up Cleaning Company

contact@polishedupcc.co.uk

01474639094

Website Analytics & Cookies

Our website may use cookies, analytics tools, and similar technologies to help us understand how visitors use the site and to improve website performance and functionality.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect how parts of this website function, including booking forms and other website features.

Where available, you can also update your cookie preferences through our website’s cookie banner or cookie settings tool.

Third-Party Providers

We may use third-party providers to support our business operations, including website hosting, booking systems, payment processing, email, and business communications. These providers will only process personal data where necessary for the services they provide to us.

Updates

This privacy notice may be updated from time to time. The most recent version will always be available on our website.